Shipping Policy

How long does it take to receive my product?

Typically, it takes about 3-5 business days for our products to be produced and sent out. Once shipped, Standard Shipping will deliver time 5-8 business days.

Please note that during the holidays our production time may vary.

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

How much is shipping?

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 8 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update. 

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

The following countries are temporarily unable to deliver:

Iraq、Palestinian Territories、Libya、French Polynesia、Botswana、Azerbaijan、Antigua and Barbuda、Åland Islands、Bouvet Island、French Southern Territories、Congo - Kinshasa、Heard & McDonald Islands、Côte d’Ivoire、Liberia、Mali、U.S. Outlying Islands、Micronesia、Antarctica、South Georgia & South Sandwich Islands、Saint Barthélemy、Svalbard and Jan Mayen

Please note: 

• If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
• At this time, we do not ship to APO/FPO addresses or college dorms.
• Expedited shipping is not offered to P.O. Box shipping addresses.
• We do not offer overnight shipping.

• Customs duties generated by DHL shall be borne by customers themselves

If you have any questions, please feel free to contact us via email: service@namenecklace.com