Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
After the payment was processed completed, the status of your order will show "Processing", and will not change again until your order is "Shipped". If it shows as Pending, please contact our Customer Service Representatives via live chat or click Submit a Ticket for assistance.
